Returns & Refunds Policy

 

At Winzex, we strive to provide you with top-quality products and an exceptional shopping experience. Please review our Refund and Returns Policy for a clear understanding of the terms and conditions associated with refunds and returns.

 

 

We regret to inform you that we do not offer refunds on cancellations. Once an order is placed, it cannot be canceled, and the payment made is non-refundable.

 

 

Refunds and returns are only applicable under the following circumstances:

 

1. Wrong Product Delivered:

   If you receive a product different from the one you ordered, we will gladly arrange for the correct item to be shipped to you. Please contact our customer support team within 3 days of receiving the product.

 

2. Damaged Product Delivered:

   In the unfortunate event that your order arrives damaged, we will initiate a return and refund process. To qualify for a refund, customers must provide video proof of unboxing that clearly shows the extent of the damage. Please report damaged items to our customer support team within 48 hours of receiving the product.

 

 

1. Contact Customer Support:

   To initiate the refund process, contact our customer support team via email at support@winzex.com. Please provide your order number, a brief description of the issue, and attach the video proof of unboxing if applicable.

 

2. Review and Approval:

   Our team will review the provided information and assess the eligibility for a refund. If the criteria are met, we will guide you through the return process.

 

3. Return Shipment:

   If a return is approved, we will provide instructions on how to return the product. Please ensure that the item is securely packed to prevent any further damage during transit.

 

4. Refund Processing:

   Upon receiving the returned item and verifying the eligibility, we will process the refund. Refunds will be issued using the original payment method.

 

 

– Refunds are not applicable for issues other than receiving the wrong or damaged product.

– To be eligible for a refund, customers must contact us within the specified time frames mentioned above.

– Video proof of unboxing is mandatory for assessing damage claims.

– The returned product must be in its original condition, including packaging.

 

We appreciate your understanding of our refund and returns policy. If you have any questions or concerns, please do not hesitate to reach out to our customer support team, and we will be happy to assist you. Thank you for choosing Winzex.